Return & Exchange Policy

Sultanentro BD

At Sultanentro BD, we aim to ensure customer satisfaction with every order. Please carefully read our return and exchange policy below before placing an order.

1. Return Policy (On-Delivery Only)

• Customers must check the product in front of the delivery person before accepting the order.

• If there is any issue with the product (damage, wrong item, defect, etc.), the customer must immediately inform the delivery person and return the item on the spot.

• Once the delivery is marked as completed or accepted, returns will no longer be accepted.

2. No Refund Policy

• Sultanentro BD does not offer any refunds under any circumstances.

• Customers are strongly advised to inspect the product at the time of delivery to avoid any inconvenience.

3. Exchange Policy

• We offer exchange support only if the customer faces any valid issue with the product.

• The customer must contact our store instantly at the time of delivery if any problem is found.

• Our team will provide an appropriate solution, which may include exchange support depending on the issue.

4. Important Customer Responsibilities

• Customers must remain present at the delivery location to check the product properly.

• Any issue must be reported immediately at delivery time.

• Complaints made after delivery completion will not be accepted.

5. Contact Support

If you face any problem during delivery, please contact Sultanentro BD instantly so that we can assist you and provide the best possible solution.

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