Terms of Service (Warranty Policy)

Sultanentro BD

At Sultanentro BD, we are committed to providing quality products along with reliable service support. Please read our warranty terms carefully.

1. Warranty Coverage

• Sultanentro BD provides machine service warranty for selected products.

• Warranty duration may be 1 year or 2 years, depending on the specific product.

• The warranty covers service support for manufacturing defects or technical issues under normal use.

2. Warranty Validity

• The warranty period starts from the date of delivery.

• Customers must keep the invoice or purchase proof to claim warranty service.

3. What is Covered

Under the warranty, Sultanentro BD will provide:

• Free service support for machine-related issues

• Inspection and repair assistance for technical faults caused by manufacturing defects

4. What is Not Covered

This warranty does not cover:

• Physical damage, misuse, or accidental damage

• Damage caused by improper installation or unauthorized repair

• Wear and tear due to normal usage

• Damage caused by natural disasters (fire, flood, etc.)

5. Warranty Claim Process

• Customers must contact Sultanentro BD customer support when a problem occurs.

• Provide order details and description of the issue.

• Our team will guide you with service instructions or next steps.

6. Service Conditions

• Service will be provided within a reasonable time depending on the issue and location.

• In some cases, customers may need to send or bring the product to the service point.

7. Policy Agreement

By purchasing from Sultanentro BD, the customer agrees to all warranty terms and conditions mentioned above.

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